Kari's Law and Ray Baum's Act are the minimum that is required in every state. Additionally, some states have their own legislation regarding 911 specifications. We recommend consulting with your legal team to make sure your company is compliant.
Kari’s Law requires that 911 are the only digits needed to contact public safety. To call 911, you must not have a dialing prefix, such as 9, and the call must go directly to the PSAP. For example, if you are at your desk and pick up the phone, you only need to dial 911 to get to an emergency responder; you do not have to dial 9 first (9-911) in order to get an outside line.
Additionally, someone on-site, such as security, front desk reception or a manager, must receive a notification that a 911 call has been placed. This law goes into effect on February 16th, 2020 and applies to every state.
Ray Baum’s Act states that when a 911 call is placed, the call includes dispatchable location information. What is dispatchable location? It is the street address and city along with further defining factors, such as building, floor or room number. This goes into effect in January 2021.
In Alaska, a municipality may require a MLTS operator to provide enhanced 911 service.
In Arkansas, MLTS operators must deliver to the PSAP the phone number and street address of any telephone used to place a 911 call. Ark. Code Ann. 12-10-303 (1997).
MLTS operators shall provide written information to their end-users describing the proper method of dialing 911, when dialing an additional digit prefix is required. MLTS operators that do not give the ANI, the ALI, or both shall disclose this in writing to their end-users and instruct them to provide their telephone number and exact location when calling 911. Sec. 1. 29-11-100.5, Colorado Revised Statutes
A private company, corporation or institution may provide private 911 service to its users, provided it has adequate resources, the approval of the Office of State-Wide Emergency Telecommunications and the municipality in which it is located, and a qualified private safety answering point. https://www.cga.ct.gov/current/pub/chap_518a.htm#sec_28-25b
All PBX systems installed after January 1, 2004 must be able to provide station-level ALI data to the PSAP. Section 365.175,
Requirements vary based on residential vs. business and square footage. Private residential switch service providers must identify the telephone number, extension number, and the physical location of a 911 caller to the PSAP. Private business switch service providers must provide ANI and ALI data for each 911 call. Also, they must not require the dialing of an additional prefix. Generally, a distinct location needs to be provided per 40,000 ft or each entity sharing a building.
Residential private switch telephone service providers located in E911 capable areas must provide ANI and ALI data for each 911 call, and must provide ALI that includes the street address, plus an apartment number or floor, if applicable. 65.752 Statutes.
PBX systems installed after January 1, 2005 must be capable of providing station level ALI (Automatic Location Identification) to the PSAP. http://legis.la.gov/Legis/Law.aspx?d=286146
Residential MLTS providers must deliver a distinct ANI and ALI for each living unit to the PSAP. Business MLTS providers must deliver ANI or ALI to the PSAP; specific ALI data requirements are outlined. Also includes requirements for hotels/motels, exemptions and guidelines to establish a private emergency answering point. State of Maine - MLTS installed or upgraded after July 27, 2005 require a minimum of one ANI/ALI per floor, per 40,000 square feet. 25 MRSA 2934.
Each operator of a business or entity multi-line telephone system and each operator of a governmental agency multi-line telephone system shall, for buildings having their own street address or a common street address and containing workspace of 22,500 square feet or less, transmit to the PSAP at least one ANI and at least one ERL identifier that provides a street address and a unit identifier for each building.
Requirements vary based on number of buildings and square footage. Generally, the specific location of each communications device needs to be provided unless an alternative method of notification and adequate means of signaling and responding to emergencies is maintained 24-hours a day. MLTS operators in violation of the act after December 31, 2011 may be assessed a fine by the Michigan Public Utilities Commission from $500.00 to $5,000.00 per offense.
There are some exemptions….
Operators of MLTS purchased after December 31, 2004 must ensure that their system provides ANI and ALI for each 911 call. Residential MLTS should provide one distinctive ANI and one distinctive ALI per residential unit. Location identification requirements for businesses are outlined. Also includes requirements for hotels/motels, schools, exemptions and guidelines to establish a private emergency answering point.
Service providers must provide callers with access to the appropriate PSAP. Anyone operating a shared tenant service is required to provide the ANI and ALI for each 911 call made from any extension. http://billstatus.ls.state.ms.us/documents/2014/html/SB/2500-2599/SB2566PS.htm
Telephone and VoIP service providers, as well as hotels, motels, hospitals, universities and potentially others, must deliver the 911 call with the ANI to the appropriate PSAP.
MLTS operating in public buildings must allow any call to 911 on the system to be directly connected to a public safety answering point (PSAP). Public buildings are defined as buildings that belong to the state, county, town, school district or any other political or civil subdivision of state or local government.
Business owners or operators using VoIP service must allow a 911 call on the system to directly access 911 without an additional code, digit, prefix, postfix, or trunk-access code, and must provide a notification to a central location when someone on their network dials 911.
Shared residential MLTS operators must deliver 911 calls to the PSAP with one distinctive ANI and ALI for each living unit. Business MLTS operators must deliver the 911 call with an ANI and ALI detailed to the building and floor location of the caller or must establish a private emergency answering point. Details, notification requirements and exemptions are outlined as well. https://www.legis.state.pa.us/cfdocs/legis/LI/consCheck.cfm?txtType=HTM&ttl=35&div=0&chpt=53
MLTS operators must not require the dialing of any additional digits to access 911 as of April 2016. http://www.lexisnexis.com/hottopics/tncode/
MLTS operators who serve residential users and facilities must provide the same level of 911 service as received by other residential users in the same regional plan area, including ANI. Business owners or operators using VoIP service must allow a 911 call on the system to directly access 911 without an additional code, digit, prefix, postfix, or trunk-access code, and must provide a notification to a central location when someone on their network dials 911. http://www.statutes.legis.state.tx.us/Docs/HS/htm/HS.771.htm
Tarrant County, Texas, requires that MLTS providers offering residential or commercial service to non-affiliated businesses must provide the level of 911 service as required under the appropriate regional plan. Businesses must provide the PSAP with ANI and ALI data for each 911 call. Details, including location identification requirements for businesses and exemptions, are outlined as well. https://www.tc911.org/
Any owner or operator of a multi-line telephone system added or upgraded after July 1, 2017, shall configure the MLTS system to include the street address, and if applicable, the business name, of the location of the communications device from which the call is made. Additionally, callback number, office, unit or building number, room number, and if multi-story, building floor. Utah Code SMLTS. 53-10-601 et seq. http://le.utah.gov/~2017/bills/sbillenr/SB0014.pdf
MLTS end users shall have the ability to directly initiate a call to 911 without dialing any additional digit, code, prefix or post-fix. https://e911.vermont.gov/
MLTS providers must ensure that an emergency call placed from any telephone is delivered to the PSAP with ANI and ALI, or an alternative method of providing call location information.
Chapter 56-484 section
Residential service providers must ensure that an emergency call placed from any caller is delivered to the PSAP along with a unique ALI for their unit. Business service providers must ensure that an emergency call placed from any caller is delivered to the PSAP along with a unique ALI for their telephone.
911 Secure-Est. 2018
Walnut, CA 91788