911 for Amazon Connect

 With agents working remotely, ensuring compliance with federal E911 laws can be challenging. Kari’s Law and Ray Baum’s Act require users to access 911 and provide a dispatchable location. 911 Secure’s SENTRY Cloud Enterprise™ for Amazon Connect simplifies E911 compliance for both on-premises and remote agents.

A key component, SENTRY Gatekeeper™, runs in the system tray, allowing agents to self-report location changes. If an agent moves—like to a coffee shop—Gatekeeper prompts them to update their location. When a location is set, a shared callback number is assigned, ensuring reachability in emergencies without requiring a DID. This approach enables Amazon Connect to manage call routing within AWS, eliminating reliance on external routing.

SENTRY Gatekeeper™  associates each user’s location with their AgentID. When a 911/933 call is placed, AWS invokes a Lambda function that queries SENTRY Cloud™, returning:

• The shared callback number
• The user’s last reported location