Careers

Job Summary

As a fulltime Junior Solutions Engineer, you will apply your customer support experience and newly-learned technical knowledge to implement and troubleshoot customer software installations of our SENTRY™  Software.

Responsibilities

• Learning every feature of the SENTRY™ family of software products
• Performing SENTRY™ Software Implementations and Upgrades
• Answering SENTRY™ Software Technical Support calls and emails
• Assisting with writing or updated SENTRY™ Software Technical Documentation
• Taking notes during customer calls and internal meetings
• Updating the internal 911 Secure CRM tool with new customer data
• Assisting IT with Telephony and System Admin-related tasks
• Assisting QA with Sentry Software testing

Basic Qualifications

• Able to work efficiently and responsibly as a remote worker, maintaining regular work hours and being available at a moment’s notice via IM or phone
• Able to work as a team player
• Able to work on simultaneous projects and not mind having work reprioritized on short notice
• Able to learn new tools and technologies
• A full understanding of Microsoft Office products
• Excellent written and verbal skills
• 5+ years working directly with customers

Preferred Qualifications

• 2+ years working directly with customers from a leadership role
• An Associate’s or Bachelor's degree

About 911 Secure

911 Secure is in the business of saving lives. Our SENTRY™ family of software products provides enterprise customers with automated location discovery of their telephony users and notification of 911 calls made onsite. Everyone at 911 Secure takes its mission very seriously – to provide onsite corporate security and Public SafetyAnswering Points with the most accurate and up-to-date location information for telephony users as possible, to assist in reaching those in emergency situations.

If you want to feel pride in knowing your contributions make a difference when emergencies occur, we encourage you to apply today. 

To apply, please send your resume and cover letter to careers@911secure.com with the subject line “JR SOL ENG Position”. 

911 Secure is an equal opportunity employer. 

Salary: Dependent upon experience

Hours: 40 hours per week, 8:00 A.M. to 5:00 P.M.