Privacy Policy

Effective Date: May 2018
Last Updated: October 10, 2025

911 Secure (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information through our website and cloud-based services, in accordance with the National Institute of Standards and Technology (NIST) Privacy Framework and applicable laws.

1. Scope

This policy applies to:

• Visitors to our website (https://www.911secure.com)
• Users of our cloud-based emergency communication and location services
• Any other interactions with 911 Secure that involve personal data

2. Information We Collect

We collect only the minimum data necessary to provide and improve our services.

a. Website Visitors

• IP address
• Browser type and version
• Pages visited and time spent
• Cookies and tracking technologies (see Section 6)

b. Cloud Product Users

• Name, email address, and organization
• Device location (if enabled)
• Emergency call metadata (e.g., time, endpoint, location)
• System logs and diagnostics

3. Purpose of Collection

We use your data for:

• Providing and maintaining our services
• Ensuring emergency call routing accuracy
• Improving system performance and reliability
• Communicating with users about updates or incidents
• Complying with legal and regulatory obligations

4. Data Protection and Security

911 Secure follows NIST SP 800-53 and NIST Privacy Framework guidelines to protect your data:

• Encryption in transit and at rest
• Role-based access controls
• Continuous monitoring and logging
• Regular vulnerability assessments
• Incident response procedures

5. Data Sharing and Disclosure

We do not sell personal data. We may share data only:

• With authorized emergency response partners (as required)
• With service providers under strict confidentiality agreements
• To comply with legal obligations or law enforcement requests

6. Cookies and Tracking

Our website uses cookies to:

• Analyze traffic and usage patterns
• Improve user experience
• Remember user preferences

You can manage cookie preferences via your browser settings.

7. Data Retention

We retain personal data only as long as necessary:

• Website analytics: up to 12 months
• Cloud product logs: per customer agreement or regulatory requirement
• Emergencycall data: per applicable laws

8. User Rights

You have the right to:

• Access and correct your personal data
• Request deletion (subject to legal and operational constraints)
• Opt out of non-essential communications
• File a complaint with a supervisory authority

To exercise these rights, contact us at: [Insert Contact Email]

9. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for their privacy practices. Please review their policies separately.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

911 Secure Privacy Office
955 Interstate Ridge Drive

Suite J2

Gainesville, GA  30501

privacy@911secure.com
213-425-2050