Careers

  Responsibilities

· Learning every feature of the SENTRY™ family of software products

· Performing SENTRY™ Software Implementations and Upgrades

· Answering SENTRY™ Software Technical Support calls and emails

· Assisting with writing or updated SENTRY™ Software Technical Documentation

· VoIP Troubleshooting including PBX routing logic and network layer

· Taking notes during customer calls and internal meetings

· Updating the internal 911 Secure CRM tool with new customer data

· Assisting IT with Telephony and System Admin-related tasks

· Assisting QA with Sentry Software testing

Basic Qualifications

· Able to work efficiently and responsibly as a remote worker, maintaining regular work hours and being available at a moment’s notice via IM or phone

· Able to work as a team player

· 5 years experience with enterprise VoIP platforms (Avaya CM/SM)

· 5 years experience with SIP troubleshooting including SBC configuration

· 3 years experience with either Microsoft Teams or Genesys cloud CX administration

· Able to work on simultaneous projects and not mind having work reprioritized on short notice

· Able to learn new tools and technologies

· A full understanding of Microsoft Office products

· Excellent written and verbal skills

· 5+ years working directly with customers

Preferred Qualifications

· 5+ years working directly with customers in a leadership role

· An associate or bachelor’s degree

· Avaya Certified Support Specialist (ACSS) certified 

About 911 Secure

911 Secure is in the business of saving lives. Our SENTRY™ family of software products provide enterprise customers with automated location discovery of their telephony users and notification of 911 calls made onsite. Everyone at 911 Secure takes its mission very seriously – to provide onsite corporate security and Public Safety Answering Points with the most accurate and up-to-date location information for telephony users as possible, to assist in reaching those in emergency situations.

If you want to feel pride in knowing your contributions make a difference when emergencies occur, we encourage you to apply today. 

To apply, please send your resume and cover letter to careers@911secure.com with the subject line “SENIOR TECHNICAL SUPPORT SPECIALIST." 

911 Secure is an equal opportunity employer. 

Salary: Dependent upon experience

Hours: 40 hours per week, 8:00 A.M. to 5:00 P.M.